FAQs
ORDER FAQs
How do I place an order?
Just add your favorite Amoré Lux pieces to your cart and check out — no account required.
However, creating an account makes it easy to track orders, save favorites, and access exclusive perks.
What comes with my order?
Every Amoré Lux piece arrives in our signature luxury gift box with a soft jewelry pouch, perfect for gifting or safekeeping.
Do you have order minimums?
No. Whether you’re treating yourself to one piece or building a full collection, we’re honored to be part of your story.
Can I modify or cancel my order?
You may request changes within 1 hour of placing your order. After that, orders may begin processing and cannot be altered.
ACCOUNT FAQs
Do I need an account to shop?
No — checkout as a guest anytime.
But creating an account unlocks:
- Faster checkout
- Saved wishlists
- Early access to new drops
- Order tracking in one place
Is my personal information secure?
Yes. We use encrypted, industry-standard security to protect your information.
Amoré Lux will never sell or share your personal data.
PAYMENT FAQs
Which payment methods do you accept?
We accept:
- Major credit/debit cards
- PayPal
- ShopPay
- Apple Pay
- Google Pay
- Klarna / Afterpay (based on your setup)
Is my payment information safe?
Absolutely.
All transactions are protected with SSL encryption. Your details remain private and secure at all times.
SHIPPING FAQs
How long does shipping take?
Most in-stock pieces ship within 1–2 business days.
Made-to-order or engraved items may require additional time, stated on the product page.
Typical delivery times:
- USA: 3–7 business days
- International: 7–14 business days (customs may vary)
How much is shipping?
Shipping rates are calculated at checkout based on your location.
We also offer free U.S. shipping for qualifying orders (customize as needed).
Do you ship internationally?
Yes — Amoré Lux proudly ships worldwide.
International customers are responsible for customs duties and taxes.
How do I track my order?
When your order ships, you’ll receive an email with your tracking number.
You can also check your account dashboard for updates.
Which carriers do you use?
We ship primarily through:
- USPS
- UPS
- DHL (international when needed)
PRODUCT FAQs
Is your gold real?
Yes.
Amoré Lux offers solid gold, gold vermeil, and high-quality gold-plated options — clearly labeled on every product page.
What materials do you use?
Depending on the design:
- 14K solid gold
- 18K solid gold
- Premium gold vermeil
- Sterling silver (925)
- Lab-grown diamonds
- Ethically sourced gemstones
Do your pieces tarnish?
Solid gold does not tarnish.
Gold vermeil and plated pieces last significantly longer when stored properly and kept away from water, lotions, and chemicals.
Are all items stamped?
Yes. Pieces are stamped according to metal type (e.g., 14K, 925).
Where do you source your diamonds and gemstones?
Amoré Lux uses ethical, conflict-free diamonds and responsibly sourced gemstones.
We support transparent supply chains and sustainability-focused partners.
Do you offer appraisals?
For pieces above $2,500, you may request an appraisal certificate.
What happens if an item is out of stock?
If a piece you love is unavailable, you can:
- Sign up for back-in-stock alerts
- Request a personalized alternative
- Reserve the next restock batch
Most items return within 4–8 weeks.
Do you offer engraving or personalization?
Yes, select designs may be personalized.
Engraved pieces are final sale and take additional processing time.
What is Rhodium?
Rhodium is a precious metal used to enhance shine and durability on sterling silver pieces. It creates a bright, reflective finish that helps prevent tarnish.
Are your lab-grown diamonds real diamonds?
Yes — they’re physically, chemically, and optically identical to mined diamonds, with an ethical and eco-friendly edge.
RETURNS & WARRANTY FAQs
What is your return policy?
You may return unworn items within 30 days of delivery. Personalized items may not qualify.
How do I start a return?
Email info@amoreluxjewelry.com with your order number, and our team will guide you through the process.
Can I exchange instead of return?
Yes — you may exchange an item for another size, style, or color.
Do you offer a warranty?
Yes.
Every Amoré Lux piece comes with a 1-Year Quality Warranty covering craftsmanship defects.
What is not covered under warranty?
- Normal wear
- Tarnish from chemicals or water
- Lost or stolen items
- Damage from accidents or misuse
Can I shower or swim in my jewelry?
Solid gold: Yes.
Sterling Silver/Vermeil/plated: It will tarnish. We recommend removing it to extend lifespan.
Do you offer gift receipts?
Yes — you may request a gift receipt at checkout.
Do you offer ring resizing?
We offer resizing on select styles. Contact support with your product name for options.
Do you offer financing?
Yes — ShopPay or Afterpay may be available at checkout depending on your shipping address.
How should I care for my jewelry?
We recommend:
- keeping pieces dry
- storing them separately
- wiping with a soft polishing cloth
- avoiding lotions, perfumes, and chlorine